Shipping Policy

1. Shipping Coverage

• We deliver to all locations within Australia.
  

2. Order Processing Time

• Orders are processed and dispatched within 1–2 business days after payment is confirmed.

• During peak periods or public holidays, processing times may be longer. You will be notified of any delays.

3. Estimated Delivery Times

• Standard Shipping: 2–5 business days depending on your location.

• Express Shipping: Available at an additional cost for faster delivery.

4. Shipping Fees

• Free shipping for orders over $80 AUD.

• A flat rate applies to orders below $80 AUD.

• Additional charges may apply for remote or rural areas.

5. Order Tracking

• Once your order is shipped, you will receive an email confirmation with a tracking number so you can monitor your shipment online.

6. Shipping Liability

• Once the order is handed over to the courier, Dermatique is not responsible for loss, damage, or theft during transit.
  

7. Additional Terms

• We reserve the right to refuse shipping for prohibited or restricted items.